MART Tech Services provides all warranty service for StingRay Parts Washers . If you have a warranty issue or claim with your equipment, Please contact us promptly so we can help you. We want your call. Many times problems and issues can be resolved quickly over the telephone with out further trouble. The longer the problem goes unreported the more difficult it may become to resolve.
An Overview of the StingRay warranty. Contact StingRay for your actual warranty document.
StingRay warrants that the Parts Washer will be free from defects in material and workmanship, and further warrants and agrees to promptly replace all defective parts during warranty period.
Warranty shall become effective and remain in force for a the warranty period following the execution and return to StingRay of the FIELD STARTUP PROCEDURE (FSP) form that accompanies and is made part of this Warranty. Should owner fail to return said FSP form to StingRay within 60 days following delivery of said Power Washer, this Warranty will become null and void.
Immediately upon identifying a problem of any kind, owner will notify the MART Technical Service Department. Owner will make such visual inspections and perform such specific tests as directed by StingRay, and report results of said inspections and tests to StingRay who will then determine what adjustments, repairs and/or parts replacement are required. If said adjustments, repairs and/or parts replacement can be performed by a shop person with average mechanical skills using commonly available shop tools, then owner will make such adjustments, repairs and/or parts replacement at the direction of StingRay. If adjustments, repairs and/or parts replacement are deemed by StingRay to require technical expertise and skills or special tools and equipment, then StingRay will promptly effect the repair.
When replacement parts are required, StingRay agrees to dispatch such parts via the fastest means possible to reduce owner's downtime to a minimum. Within 30 days following receipt of replacement parts, owner will return failed parts with StingRay Return Authorization form to StingRay for inspection by StingRay, If StingRay determines that failure was caused by negligence of owner, then owner will be invoiced for such replacement parts and handling, said invoice due and payable within 30 days of invoice date. Should owner not pay StingRay for such replacement parts and handling or neglect to return failed parts when due, then StingRay warranty on said parts and on any subsequent failures attributable to said replacement parts will be void.
Owner agrees that it will not attempt any adjustment, repair and/or parts replacement without first notifying StingRay. Should owner attempt such repair without notification to StingRay, then Warranty becomes void with respect to the specific repair and any subsequent failures attributable to said repair.
Owner agrees it will maintain and service its Parts Washer as set forth in the StingRay Operating Manual and, further, that owner will bear the expense of any adjustments, repairs and/or parts replacement necessitated by negligence on part of owner. Owner agrees it will only use StingRay - approved chemicals and expendables or their equivalent for warranty to remain in force.
StingRay and owner agree that StingRay assumes no liability for loss of business of other losses or expenses sustained by owner that result from non-performance or downtime of Power Washer.