StingRay SUPPORT POLICY thru MART Tech

MART Tech Services is a Mid-Western company with a mid-western work ethic and philosophy. We provide only one level of service which is the same for our largest multi-user OEM accounts as it is for an automotive shop that may never have occasion to purchase another parts washing system. It does not matter whether the parts cleaning installation is domestic or foreign. We make no distinction between StingRay or MART cleaning systems purchased from us or from the original owner. It is our goal, in all cases, to provide the very best parts washer service possible.

StingRay & MART maintain the service records of each Parts Washer manufactured. The records date back to the first washing machines built in 1971. Each time a parts washer owner calls for service or repair parts, this information is recorded in the machine master file and is available to the parts washer owner so they can know the history of the cleaning machine. The types of repairs made over time are an excellent indicator of how the parts washer machine was operated and maintained allowing MART Tech Services to make recommendations that can improve the cleaning operation and reliability of the Power Parts Washer.

The parts cleaning machine records are complete to the extent that owners contact MART Tech for service. Periodically MART Tech Services will contact parts washer owners as well. This proactive approach enables us to maintain these vital service records and helps ensure maximum benefits to Power Parts Washer owners.

REQUESTS FOR SERVICE: Owners are encouraged to contact MART Tech Services for repair parts and operational issues. New employees need training and assistance, and advice on environmental and safety issues as well. The questions often concern Power Washer performance and cleaning chemicals. Over time the parts cleaning requirements may change and MART Tech Services is available to advise and make recommendations.